ISMS Incident Management Training

Audience: All Employees, Team Leads, Group Leads, Delivery Managers

Duration: 45–60 minutes

Level: Awareness + Operational

Objective: Ensure all personnel can detect, report, escalate, and coordinate response to information security incidents in accordance with ISO/IEC 27001:2022 and the company procedure ISM-INC-PRO-001-Information Security Incident Management_v1.2.pdf

SECTION 1 - Introduction to Incident Management

2Lessons · 10 min
- Lesson 1: What Is an Information Security Incident
- Lesson 2: Why Incident Management Is Important
SECTION 2 - Roles and Responsibilities

2Lessons · 10 min
- Lesson 1: Employee Responsibilities
- Lesson 2: Team Lead & Group Lead Responsibilities
SECTION 3 - The 7-Step Incident Management Process

1Lessons · 5 min
- Lesson 1: Overview of Steps
SECTION 4 - Communication & Escalation Matrix

2Lessons · 10 min
- Lesson 1: Internal Escalation Flow
- Lesson 2: External Communication Flow
SECTION 5 - Case Studies

1Lessons ·
- Case Study 1: Power Outage During an Online Meeting with the Customer
SECTION 6 – Quiz

1Lessons · 5 min
- ISMS Incident Management Training